of linen-bed sheets, towels, table covers etc.Uniform Room- The place from where uniforms are collected, stored and distributed to the staff of the hotel.Sewing room- The place in the department where stitching and repair of linen and uniforms takes place.Housekeeping Stores- This is the storage area in the department where the cleaning agents, cleaning equipments, guest supplies are stored for the daily housekeeping functions and are securely locked.Flower Room- Ideally should be an air-conditioned room to keep flowers fresh for arrangements in the hotel. His/her duties are:-i) Control the stock of equipment.ii) Issue equipment and cleaning materials as per demand. Our housekeepers are in charge of almost every detail of your stay from the fluffy pillows and sheets in your guest rooms to the replenishment of your bathroom amenities. Servicing of rooms in the evening( turndown service) and also provide second service. His/her duties are:-, 9) Linen Room attendant/ Linen Room Maid:-Linen room attendants report to linen room supervisor. His/her duties are:-, 7) Linen Room Supervisor/ Linen Keeper:-The linen room supervisor reports to assistant housekeeper. Keep an inventory control of various uniforms in various stages of use, Set budget for procurement of uniforms and materials required for uniform. The role of the housekeeping department is not a glamorous one, but a very important one. Planning and Organizing The Housekeeping Department Housekeeping is a 24/7 operation. endobj Supervise work of people who clean carpets, wall washers, window washers. Providing attractive flower arrangements for the entire hotel is their responsibility. This is the area where housekeeping staff report for duty and sign out at the end of the shift. The Housekeeping Department is a critical function to the hotel’s continued success! They sweep, mop, dust, vacuum and clean the bathrooms. departments. Prepare requisitions for materials required. Each morning, the housekeeping department stocks up hospitality carts with towels, fresh linens, cleaning supplies and toiletries, and housekeepers set out to their assigned floors. Once the room attendant receives her assignment, she should carefully checked the status of each room. Planning is the executive housekeeper’s most important management functions, providing direction and focus to all activities. Ensure all maintenance jobs are attended in coordination with the maintenance department. Purchase and supervise usage of manure and fertilizers. For more information, see our Cookie Policy. 6 0 obj Ensure that all public areas and other functional areas are kept clean at all times. Functions that involve direct guest contact however; such as concierge, housekeeping and the front desk are rarely outsourced due to the direct impact these positions can have on the hotel reputation and revenue. 10) Uniform Room attendant:-A uniform room attendant reports to uniform room supervisor. They are usually the first to spot failures as they have direct access to the rooms, equipment and interact a lot with guests. Eg. Delays for spa and pool towels. 25) Valet/ Runners:-“Valet service” means that they take care of guest laundry. Check the reports, files, registers maintained in the department. A…(!ÅÊS÷÷õif)‡ö The hotel management and especially executive of housekeeping department must ensure that the housekeeping functions are performed well in the hotel irrespective of the target guest type, size of hotel, and its location. Up until now the executive housekeeper has been con-cerned with planning and organizing the housekeeping department for the impending opening and operations. He reports to the horticulturist and maintains landscaped areas and gardens in the hotel. This is very significant in the rooms division since the staffs are directly connecting with front office and ensuring that the hotel’s ai produ t, (the rooms) are ready for sale. When the equipment’s performance slacks, housekeeping is unable to execute job responsibilities, and that trickle-down effect can negatively impact the guest experience. His/her duties are:-. of outlets and banquets# Amount of manpower required.Following are the areas of the department:-Executive Housekeepers Office- This is the Executive housekeepers office where the administrative work of the department is performed.Housekeeping Desk- This is the control centre of the housekeeping and is manned 24 hrs a day. We and third parties such as our customers, partners, and service providers use cookies and similar technologies ("cookies") to provide and secure our Services, to understand and improve their performance, and to serve relevant ads (including job ads) on and off LinkedIn. His/her duties are:-, 15) House persons:-They report to the head house persons or the public area supervisor. It is responsible for the actual preparation of food items. Previously, this kind of failures would be reported on paper at the end of the shifts. Shelve laundered uniforms after verifying types of articles. Provide guest supplies and attend guest requests in the night like providing water bottles, extra beds, towels etc. Make suggestions related to replacement purchases and give requirements of linen to executive housekeepers. Ensure submission of room attendants reports and room status reports. His/her duties are:-, 5) Public Area Supervisor:-The public area supervisor reports to the assistant housekeeper. endobj This left a lot of room for information to be forgotten or rushed when recorded. Maintain watering schedules of plants and attend problems regarding watering schedules. Ensure services offered to VIPs are of highest standards. Maintain register of linen movements and check linen regularly, Supervise ironing and laundering of linen of the hotel, Supervise work of linen room attendants and tailors. 8 0 obj Housekeepers are responsible for making certain that every guest room is cleaned thouroghly. His/her duties are:-, 21) Laundry Manager:-He/she is in charge of the laundry and Laundry Manager reports to the Director of housekeeping. 01 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATION Role of Housekeeping in Guest Satisfaction and Repeat Business. It is imperative that the executive housekeeper plan and organizes the work of the department for smooth and efficient functioning. Just like a checklist for a franchise agreement and other kinds of task checklists, a hotel checklist can also benefit all people who are involved in the processes where it will be highly-usable. Ensure banquet halls and conference halls are kept ready for functions and conferences. Develop and implement training programs within the department in consultation with the executive housekeeper. Spot stained fabrics before loading them into washing machines. He/she is responsible for entire functioning of laundry and dry cleaning unit. Collect fresh flowers from gardeners every day. The primary function of the housekeeping department is keeping the venue clean and sanitary as part of customer service. Ensure all flower arrangements are placed in appropriate places in public areas. The housekeeping department, in any hotel business, contributes to major amount of profit though it is considered as an ancillary service. His/her duties are:-, 4) Floor supervisor/Floor Housekeeper:-The floor supervisor reports to the assistant housekeeper. Its main function is to maintain the cleanliness of the entire Hotel. Hierarchy in small, medium, large and chain hotels. 02 ORGANISATION CHART OF THE HOUSEKEEPING DEPARTMENT. Receive complaints on maintenance and housekeeping. Arrange training of staff within the department, Supervise cleaning on the allotted floors and areas- including guestrooms, corridors, staircases, floor pantries of the allotted floors, Inspection of cleaning in rooms and coordination of the work in fllors, Supervise handling of soiled linen to laundry and requisitioning of fresh ones from housekeeping. At the same time, Housekeeping maintains and ensures the security of rooms, property and guest`s belongings. Answer guest requests promptly on the floor. This department is one of the major operational and revenue-producing departments of the hotel which generates two-thirds of the revenue earned by a hotel from the sale of the guest rooms. Sort soiled linen according to fabric types, colors, degree of soiling. stream In large hotels the responsibilities of floors, public area are divided among assistant housekeepers. His/her duties are:-i) Issue clean uniforms while receiving soiled onesii) Send soiled uniforms for laundering. Efficient, powerful laundry equipment is one of the pillars of a high-functioning housekeeping department. Maintain regular inventory and checking of furniture, linen, uniform, equipments in the hotel. Check periodical stocktaking and maintaining of stock records for linen, uniform, equipment. Treat cut flowers so that they last longer. Calculate materials required for uniforms and upholstery and purchase accordingly. You can use this Hotel Housekeeping Checklist to evaluate if employees are wearing proper uniforms and practice good personal hygiene. Take charge of housekeeping department in absence of executive housekeeper. 10 0 obj endobj His/her duties are:-, 19) Gardeners:-Gardeners report to the head gardener or the horticulturist. In fact, the main job of the housekeeping department is to ensure that the hotel always maintains high standards in cleanliness. endobj Enclose phrases in quotes. See our. A. Housekeeping in Hotel Function #2. 1)Executive Housekeeper/Director of Housekeeping:-The executive housekeeper reports to the General Manager or the Resident Manager or the rooms division manager. Maintenance – To The Rescue! Send torn uniforms to seamstress for mending. •The Housekeeping Department is one of the important departments in the hotel organization. 9 0 obj Delays for clean bedding. 'Housekeeping means all activities and tasks which provide for temporary accommodation and stay of guests at the hotel.’ (Dobre, R. 2001).Jobs of hotel housekeeping in high class hotels are arranged through the department of rooms, cleanliness, decoration and laundries, whose main function is to Be responsible for efficient and orderly management of cleaning, servicing and repairing of guest rooms. Ensure gardeners are handling equipments and tools efficiently. Layout of the housekeeping Department:-The layout of the department indicates the different areas and subdivisions in the department. Now the executive housekeeper must think about hiring employees within sufficient time to ensure that three of He must have the knowledge of all the aspects of the laundry equipment, chemicals and fabrics.23) Dry cleaner and washers:-He/ she is in charge of dry cleaning of the hotel linen and guest clothing and washer does the laundering of the linen, uniforms and guest clothing.24) Laundry workers:-They are the staff of laundry who perform following duties;-. Importance of a Hotel Checklist. Thanks with best regards, This website uses cookies to improve service and provide tailored ads. Directors of maintenance handle high-level planning and hotel up-keep tasks, including working with supervisors, reporting to the hotel manager, and creating policies for their workers to follow. Find List of Housekeeping Glossary and terms.. here. <> Transport soiled linen from linen room to laundry and fresh linen from laundry to linen room. THE HOUSEKEEPING DAILY ACTIVITIES • Morning activities (8.00 am – 3.00 pm) Most housekeeping department starts their daily routine at about 8.00 am. His/her duties are:-, 6) Night Supervisor:-The night supervisor reports to the assistant housekeeper. Supervises work allotted to the housemen in public areas. Provide front office list of ready rooms for allotment to guests. The Housekeeping Department is responsible for: Neatness and Cleanliness of all guest rooms and most public areas Maintenance of recycled and non-recycled cleaning inventories Some of the above mentioned functions might however be leased to a concessionaire. 11 0 obj It should have work tables, counters, sink, water supply, cupboards to store vases, stones etc.Lost and found- The lost and found section in the department stores all the articles left by the guest and is stored for a specific period.Floor Pantry- Located on each guest floor to stock the linen, cleaning supplies and guest supplies required for operations of the floor and should be securely locked. <> Prepare different flower arrangements for different areas- lobbies, front office, restaurants, guestrooms, banquet halls etc. A hotel survives on the sale of rooms, food, beverage, and other minor services like laundry, health clubs, health spa, sightseeing, shopping arcades etc. Cleanliness of both guest rooms and common areas is imperative if a hotel is to provide a pleasant experience. Outsourcing is also a common practice in the hotel industry, especially in areas like payroll and landscaping. In large hotels, where an deputy housekeeper exists, assistant housekeeper reports to deputy housekeeper. Food production (kitchen) department Food production department is also called kitchen department. They report to the horticulturist . It is the nerve centre of housekeeping department and is manned 24 hours a day. Without clean rooms the hotel would go out of business. Keep an inventory of all housekeeping supplies and check it regularly. He/she is responsible for the overall cleanliness and aesthetic upkeep of the hotel. He /she should have good knowledge of fabrics and chemicals and laundry machines.22) Laundry Supervisor:-He/she is in charge of the functioning of the laundry in the absence of laundry manager. Facilitate provision of extra services to guests such as baby sitters, hot water bottles, other guest requests. Check and ensure that all guestrooms, public areas, back of the house areas are clean and well maintained. endstream C. Personality Traits of housekeeping Management Personnel. 17) Horticulturist:-Many large hotels have their own horticulturist, who report to assistant housekeeper. In simple … Flowers are used largely to enhance aesthetic appeal of various areas of the hotel. Guests will not pay for dirty rooms. Send dirty linen from laundry after checking. Our Housekeeping Team in action! It involves in providing valuable services to the guests during the entire guest cycle consisting of Pre- arrival , Arrival, Occupancy and Departure . <> Responsible for providing clean, serviceable uniforms to the staff. Upon checkout, a guest room must be thoroughly cleaned. Clean all doors, windows and ventilators. Assess different areas of the hotel – reception, smoking area, public restrooms – and check if … They keep landscaped areas, lawns and gardens clean and aesthetically beautiful. All this ensure the ambience and promotes a congenial environment. Responsible for flower arranging equipments and equipments, accessories etc. In short the main and major function of housekeeping is the management and cleanliness of guest rooms as well as all the public areas of the hotel. Housekeeping generates the first impression on a guest’s mind. Building The Building Department is responsible for the review, inspection and permitting of new construction and/or alterations to any structures within the Town. Be responsible for hotel linen and check its movement and distribution to room attendants. His/her duties are:-, 3) Assistant Housekeeper/Housekeeping Manager:-The assistant housekeeper reports to the executive housekeeper. The desk is manned 24 hours a day Since control desk is the hub of information in housekeeping the control desk supervisor is the critical person in housekeeping operation. If a hotel checklist is truly important in all the day to basis! 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