Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. They may even provide photos of the broken item. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. What to do when a buyer doesn't pay. What is the eBay Money Back Guarantee? Still waiting for the buyer at this point to open a claim through ebay which is what I was told to tell him by an ebay … Resolving buying problems. Frequently Asked Questions You'll get your money back. What to do when you don't receive your item or it's not as described. eBay sellers can recognize the types of buyer fraud and report offenders to eBay. Claims is made after 30 calendar days from when the parcel was dispatched; You do not provide all the documents requested by customer service. After making a sale on eBay using Packlink (via Hermes) to deliver the item I was informed by the buyer it had been damaged in transit. Broken replica scam. Report a problem with a buyer. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below. If you've changed your mind and want to return it, you can ask the seller if they'll accept a … Either way, you’re covered by the eBay Money Back … Follow these steps to get your refund. They can claim the item was not received, claim a refund and make off with the expensive item. Canceling a transaction. Appeal eBay's decision about a return or missing item for buyers. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. In this scam, the buyer then accuses you of sending a damaged item. How do I make a claim? If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the … In the worst case, she'll claim she's doing so because the dress is damaged in some way—damage she might be … The buyer actually contacted me with the photos of the damage but I think I need to have the item in my possession before continuing with the claim in order to take more photos they requested. If the result of the inspection determines the carrier is at fault, you'll receive notification with next steps to file for payment. Resolving selling problems. You make a claim using an email address that does not belong to affected eBay account or you have not made the claim through the eBat delivery online claim form. eBay buyers and bidders can be guilty of fraudulent or damaging activity. If something’s gone wrong with your order, the first step is to let the seller know there’s a problem. A buyer happily purchases your item. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. The seller will also pay for return shipping.. Email the completed Damage Claim Form to ebayclaiminformation@ups.com with the subject line "Customized eBay Claims Support". eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. To file a claim with eBay, you must initiate the complaint process no sooner than 7 days and no later than 45 days after the close of the listing. 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